We offer exchanges only. We do not offer refunds.
Our return policy lasts 30 days from receipt of purchase. If 30 days have gone by since your purchase, unfortunately we cannot offer you an exchange. To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your exchange, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. Any item not in its original condition, is damaged or missing parts for reasons not due to our error will not be exchanged.
We replace items if they are defective or damaged. If you need to exchange it for the same item, please send an email to firstname.lastname@example.org and send your item to: P.O. Box 580 Hood River, Oregon 97031
Instructions on how to proceed with the exchange will be emailed to you.
To return your product, please mail your product to: P.O. Box 580 Hood River, Oregon 97031 . You will be responsible for paying for your own shipping costs for returning your item. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item(s).